General Terms and Conditions

Here you will find important information about shopping at Anadore Kosmetik online stor

§ 1 General, Scope

The General Terms and Conditions below govern the contractual relationship between the Online-Shop The Vendor of Kosmetikstudio Anna (hereinafter referred to as Vendor or “we”, details see below) and the consumers (hereinafter referred to as Customer or “you”), who purchase products via the Internet Shop.
Consumers referred to within this General Terms and Conditions are natural persons entering into a business relationship with the Vendor outside of their commercial or self-employed professional activities.
Vendor and contracting partner:

Kosmetikstudio Anna
Managing Director: Anna Rajski
Schönauerstraße 2
69198 Schriesheim

Fon: + 49 (0) 6203 - 93 79 64
Fax: + 49 (0) 6203 - 93 79 63

Value added tax Id. No.: DE 220 095 386

§ 2 Conclusion of an Agreement

§ 2.1 The products and services offered in our web-shop shall not be considered an offer to enter into a contract but merely invitatio ad offerendum, i.e., an invitation to place an order only. By placing an order, you make an offer to enter into a contract. You can check your entries in an overview (the shopping cart) and correct them if necessary through buttons before confirming an order. Products are being sold in amounts/quantities, suitable for normal average household demands only.

§ 2.2 The Customer has to provide entirely true information at registration and log-in. Changes concerning data relevant to the business relationship (i.e. name, address, e-mail address) have to be informed of without delay whilst ongoing contracts. Transmitting false information entitle the Vendor to immediately recede from the contract and to blacklist the Customer at the web-shop.

§ 2.3 Contracts involving a delivery of products come into existence at the time the ordered item is sent to you or delivery of an order confirmation within 5 days. Confirmation of receipt of your order does not constitute acceptance of such order but is solely for your information that we have received the order. The Vendor may – for instance based on a Customer’s credit rating – decline acceptance of orders.

§ 2.4 The Customer password required for ordering must not be passed to third party by the Customer.
By doing so, the Customer shall assume full responsibility for any orders with his password and resulting obligations towards the Vendor.

§ 2.5 The Customer must state a reachable e-mail address. If to the contrary e.g. due to forwarding, capacity-overflow or closedown of the e-mail address, the Vendor is entitled to recede from an order.

§ 2.6 You acknowledge and agree that with the current state of technology it is not always possible to warrant electronic communication error-free and available at any time. For this reason Anadore Kosmetik cannot assure a constant and uninterrupted availability of the web-shop due to technical and electronic errors or rather resulting from reasons out of the Vendors responsibility and influence.

§ 2.7 Obvious clerical errors or errors in calculation or other obvious erroneous information regarding the price or quality of the product which may arise at presentation of an offer or when issuing an order confirmation entitle us to a challenge.

§ 2.8 Goods presented at the web-shop can generally be delivered within the stated shipping time. It could happen that articles may be sold-out at the time of order and not available anymore, on account of sales at our retail store or other orders simultaneously placed at the online shop. In such cases, we will notify you immediately.

§ 2.9 The information provided at the web-shop does not substitute a personal consultation at a Customer’s on-site authorized cosmetics institute.

§ 2.10 An agreement may be concluded in the English or the German language. In case of discrepancy, the German language is prevailing.

§ 2.11 All order data is saved. You have the possibility to see and to print it through your costumer account. All other wording of the contract, especially the general terms and conditions, are not saved separately. The general terms and conditions can be downloaded and saved (PDF) through the site 'general terms and conditions', just as right of revocation through the site 'right of revocation'. You will receive both your order details in the confirmation mail as well as all details of the future contract in the event of our acceptance of your contractual offer.

§ 3 Prices

The price stated for the respective product is the product price, including value added tax. The price does not include delivery and shipping costs and other price components, which are displayed separately in the invoice, if appropriate.

§ 4 Shipping Cost

Germany:                            4,50 €               free of charge for 25,00 € goods value and more 
EU:                                    15,50 €               free of charge for 250,00 € goods value and more 
Rest of Europe:                 29,90 €              free of charge for 250,00 € goods value and more 

No German VAT is calculated by our shop system for deliveries to Switzerland; however, shipping is only possible up to a net order value of € 999.00. For a net order value of above € 1000.00, the consuming customs formalities are applicable, which we unfortunately do not offer. However, it is possible to breakdown your order into several individual orders.
If you log into your account and, during checkout, select a shipping address within Switzerland, then our shop system will show and charge you only the net price without German VAT.
The Swiss Customs will then charge you the statutory Swiss VAT and other applicable Swiss customs fees at the time of the parcel delivery. We do not reimburse these costs.

Bank credit transfers from foreign countries that are not member states of the EU:
The fees for bank transfers from abroad are normally deducted from the amount transferred, which may result in a significantly lower amount being credited to our account.
We therefore ask for your understanding that we cannot carry the cost of the transfer fees.
The cost of the bank transfer must be paid by the customer in any case.
All parcels will be subject to insured delivery including an evidence of insurance cover for the Customer

§ 5 Delivery Conditions

§ 5.1 Delivery will be carried out by DPD, Hermes or DHL.

§ 5.2 Typical delivery period will by 2-3 days within Germany, if not stated otherwise in the order confirmation.

§ 5.3 Information about delivery times for the shipping to other countries

The table below shows the additional delivery time for the shipping to other countries, which you have to add to the delivery time specified in each product.



Additional max. deliverytime in days


Additional max. deliverytime in days


Additional max. deliverytime in days





Russian Federation






San Marino


























Bosnia Herzegovina
















Czech Republic
























Vatican City






United Kingdom




Republic of Moldova










§ 6 Payment Conditions

§ 6.1 Payment shall be effected at your choice via
Payment in advance

PayPal PLUS: One provider, four payment methods:

- pay by PayPal
- direct debit
- credit card
- purchase on account - this method will be added within this year.

Even if you have no PayPal account you are able to purchase items and pay by PayPal, direct debit, credit card and on account in our online shop.
For all payments the Paypal buyer and seller protection is valid. This is not only valid for payments by PayPal, but also for direct debit, credit card and on account.

Amazon Payments

§ 6.2 After selecting payment in advance, the Customer is required to transfer the entire price within 10 days to the bank account stated in the confirmation of order.

Important note: Payment conditions available for ordering parties residing outside Germany are restricted to Payment in advance before delivery, credit card or PayPal. Bank transfer fees in connection with transfers from abroad shall be borne by the ordering party.

§ 6.3

§ 6.4 PayPal

In case of payment by Paypal, you are forwarded to Paypal. All additional costs are borne by Anadore Kosmetik. The order can be processed immediately.

§ 6.5 Amazon Payments
Payment by Amazon Payments is processed by Amazon. All payment data will be processed via a secure server, so we do not store your payment data. The order can be processed immediately.

§ 6.7 If the Customer defaults in payment, the purchase price shall be subject to interest during the period of arrears. The interest rate p.a. for the period of arrears is five percentage points above the respective base interest rate.

Asserting claims for further-reaching damage are not excluded.

§ 6.8 When using a voucher for payment, the credit remaining at the voucher at the time of redemption will be accounted. Vouchers will not be interested or paid out.

§ 6.9 On return of goods paid by voucher, the Customer will be credited in form of a new voucher. For returns exceeding the value of the redeemed voucher, the entire value will be returned in form of a new voucher. 

§ 6.10 The Customer may only set off if his counterclaims have been determined in a legally final manner, are unchallenged, or were acknowledged by us. Furthermore, the ordering party may exercise a right of retention only insofar as the counterclaim is based on the same contractual relationship

§ 6.11 The Customer may refuse performance until counter-performance is effected only for claims resulting from the same contractual relation.

§ 6.12 Shopping basket discounts 

2 % off on payment in advance
5 % off on orders over 100 €
10% off on orders over 200 €

§ 7 Retention of Title

The purchase item remains the property of the Vendor until payment is effected in full.

§ 8 Power of Revocation

§ 8.1 Power of revocation
Consumer (every natural person, who enters a legal transaction by means which mainly cannot be attributed to his/her commercial or independent professional occupation) is lawfully entitled to a right of revocation of 14 days in accordance with the statutes of § 312g (1) German Civil Code in conjunction with § 355 BGB:
The details (as well as the details of the consequences of the cancellation) can be seen in the cancellation policy in the menu item of the same name on this web site

§ 8.2 Compensation for loss in value
In case of a valid withdrawal, the mutually received consideration and derived use (e.g. interest) must be returned. If you are unable to return to us the received consideration and derived use (e.g. benefits of use), or if you can only return them in a deteriorated condition, you will have to compensate us for lost value to this extent. You are only required to compensate us for the deterioration of the item and for derived use to the extent that the use or the deterioration of the item is based on a handling of the item which exceeds the testing of the features and function. “Testing of the features and function” means the testing and trying out of the respective item as is possible and customary e.g. in a store. Items which can be sent as parcels are to be shipped back at our risk. You are generally required to bear the cost of returning the item if the delivered item conforms to the ordered item and if the price of the item to be returned does not exceed EUR 40 or, in case of a higher price of the item, if you have not yet made full payment or a contractually agreed installment payment at the time of the withdrawal. Otherwise, you may return the item free of charge. Items which cannot be shipped as parcels will be collected at your address. Obligations to reimburse payments must be met within 30 days. For you, the reimbursement period will commence upon dispatch of your withdrawal notice or the item; for us, it will commence upon receipt thereof.

You only have to bear the costs of any loss in value of the goods, if this loss in value is not attributable to the necessary exposure to examination of quality, characteristics and functioning of the goods.

§ 8.3 Cost of returning
In case of withdrawal, you will have to bear the direct costs of return.

§ 8.4 Exclusion of the power of revocation
The power of revocation is pursuant to § 312g paragraph 2, sentence 1 Nr. 2 of the German Civil Code and others not valid for distance contracts for the delivery of goods, which can go bad fast or whose date of expiry would be exceeded.

§ 8.5 Recommendations outside the power of revocation
Please give notice in advance of any returns.
Please frank returns sufficiently. 
Please avoid damaging or deteriorating delivered goods. Returns shall be posted with the original packing, including all accessories and attachments. Using a protective outer packing is advisable. Should the original packing have gone lost, please use a suitable packing for returns to avoid claims for damages due to insufficient packing. The stated before is meant for recommendation and constitutes no duty, especially imposes no restriction on your rights of revocation.
End of the Withdrawal Policy

Model withdrawal form

Model withdrawal form


If you want to withdraw from the contract, please fill out this form and send it back

— On:

Anadore Kosmetik, Kosmetikstudio Anna, Geschäftsinhaber: Anna Rajski

Schönauerstraße 2, 69198 Schriesheim

Telefax : 00 49 (0) 6203 -  93 79 63



— Hereby give notice (s) I / We (*) withdraw from my / our (*) contract concluded on the

Purchase of the following goods (*) / provision of the following service (*)



— Ordered on (*) / received on (*)      _________________________________________________

— Name / consumer (s)                     __________________________________________________

— Address of the / consumer (s)_________________________________________________________



— Signature of / consumer (s)

     (Only with message on paper)



— Date





(*)delete as applicable




 § 9 Transport Damages

Should you receive goods with obvious transport damage, please claim such damages with the postman immediately at hand-over and contact us as soon as possible.
Fon: +49 (0)6203-937964

§ 10 Warranty

The statutory obligation arising from a guarantee (liability for defects) is 2 years and begins with the delivery of the product. In this time, all defects, which are subject to the statutory obligation arising from a guarantee, are rectified.
Warranty claims are initially restricted to subsequent performance. In case of fail of subsequent performance, the client has the choice between revocation from the contract of purchase and reduction of the purchase price.
Otherwise, statutory limitation follows statutory regulations.

§ 11 Liability

§11.1 The vendor shall be liable for intent and gross negligence; furthermore, he shall be liable for the negligent violation of obligations, the fulfillment of which facilitates the proper performance of the contract in the first place, the violation of which compromises the achievement of the purpose of the contract and the compliance with which the customer frequently relies on. However, in the latter case the vendor shall only be liable for any foreseeable, typical loss. The vendor shall not be liable for any merely slightly negligent violation of obligations other than those aforementioned. The preceding exemptions from liability shall not apply in case of injury to life, body or health. Liability pursuant to the law on product liability shall remain unaffected hereby.

§11.2 Images used for the description of products displayed on the web site are for reference purposes only. They do not realistically display the article in each case, but such images serve the illustration of the displayed products. Depending on the screen, in particular colors and the size may be displayed differently. The description of the respective article is relevant.

§11.3 Deficient goods shall be returned to us, unless you agreed to a compensatory price reduction.

§11.4 Transport cost for returns of faulty goods shall be borne by us.

§ 12 Final Clause

§ 12.1 Should individual clauses of these General Terms and Conditions be or become ineffective, then the remaining provisions shall remain unaffected thereby. The ineffective clause shall be replaced by a clause that corresponds to the purpose of the ineffective clause to the largest extent possible.

§12.2 The law of Federal Republic of Germany to the exclusion of United Nations Convention on Contracts for the International Sale of Goods (CISG) is agreed as effective in conjunction with differences in order to the clauses of the Vendor.

§12.3 Medium-dependent differences between the illustration and the product cannot be excluded. 

§12.4 Complaints can be made using the Vendor’s address provided under § 1 above.

Issue: 04.07.2015
Anadore Kosmetik Onlineshop © 2011 - 2015 by Kosmetikstudio Anna

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